Contact Us

For refund of unsuccessful purchases and card
charging issues
bKash

16247
Nagad

16167
Rocket / DBBL Nexus

16216
Visa / Mastercard

N/A

Reach out to our support team to report identity theft!

If any user has registered with someone else's NID using his/her mobile number, the real/actual NID holder can claim the identity by following the mentioned steps below :-

Send an email to
support@eticket.railway.gov.bd
Must attach the following documents with the email:
  • A scanned copy of the ownership document for the SIM (mobile number)
  • A scanned copy of the NID card